Welcome to Raspberry Laundry!

By using our services, you agree to the following terms and conditions.

Please read them carefully before placing an order.

1. General Terms

1.1. These terms apply to all services provided by Raspberry Laundry, including but not limited to laundry, dry cleaning, and specialty cleaning services.
1.2. By using our services, you confirm that you have read, understood, and agreed to these terms and conditions.

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2. Service and Delivery

2.1. Pick-Up and Delivery:

• Pick-up and delivery services are available 7 days a week from 8:00 AM to midnight.

• Orders picked up before 12 noon will be processed the same day for express services.

• Standard turnaround time for regular laundry is 48 hours. 

2.2. Extended Processing Time:

• Certain items, such as specialty fabrics, bulk loads, delicate items, or items requiring stain removal or additional treatments, may require more time to process.

• Turnaround for such items will be communicated to the customer upon assessment, typically ranging from 5 to 10 days.

2.3. Express Service:

• Express orders are subject to additional charges (double the standard rate).

• Same-day delivery is only available for items picked up before 12 noon.

2.4. Service Limitations:

• We reserve the right to refuse items that are excessively soiled, wet, or infested with pests.

2.5. Delays:

• While we aim to meet delivery timelines, delays may occur due to unforeseen circumstances. In such cases, customers will be notified promptly.

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3. Item Assessment and Care

3.1. Inspection:

• All items are inspected upon pick-up to determine the appropriate cleaning process and expected turnaround time.

3.2. Specialty Items:

• Specialty items, including wedding gowns, comforters, and delicate fabrics, require tailored care and may incur additional charges and extended processing times.

3.3. Pocket Check Responsibility:

• Customers are required to check and empty all pockets of clothing items prior to pick-up.

• Raspberry Laundry will not be held liable for any loss or damage to items left in pockets, as third-party logistics providers may handle pick-up and delivery.​

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4. Payment Terms

4.1. Payment Methods:

• We accept cash on delivery (COD), G Cash, and bank transfers.

4.2. Pricing:​​

• Prices are based on weight, item type, and additional services requested. Specialty items and treatments will be quoted separately. Prices are subject to change without prior notice. Customers will be informed of any applicable charges before processing.
  4.3. Cancellation Fees:

• Orders canceled less than 24 hours before the scheduled pick-up may incur a cancellation fee.

• Payment is due upon delivery unless otherwise agreed.

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5. Care and Responsibility

5.1. Garment Inspection:

• Customers are advised to inspect their items for stains, damages, or missing parts before handing them over.
  5.2. Stain Removal:

• While we strive to remove all stains, some may not be removable without risking damage to the fabric. We will notify you if additional care is required.
  5.3. Damaged Items:

• Raspberry Laundry exercises utmost care in handling garments. However, in the rare event of damage, liability will not exceed five times the service charge of the item.

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6. Liability and Limitations

6.1. Stain Removal:

• While we strive to remove stains, some may not be completely removable without risking damage to the fabric.
  6.2. Delicate and Specialty Items:

• We exercise utmost care; however, we are not liable for damage to items that are inherently weak or have pre-existing conditions (e.g., discoloration, loose threads).
  6.3. Lost or Damaged Items:

• In the unlikely event of loss or damage, liability will not exceed five times the service charge for the item.

         6.4. Customers must report missing items within 24 hours of delivery for investigation.

​          6.5. Third-Party Pick-Up and Delivery:

• Raspberry Laundry partners with third-party logistics providers for pick-up and delivery services. We are not liable for any damage, delays, or issues arising during transport.

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7. Customer Responsibilities

7.1. Disclosure:

• Customers must inform us of any special requirements or pre-existing conditions (e.g., fragile materials, stains) during order placement.
  7.2. Timely Pick-Up and Delivery:

• Customers are responsible for being available during the agreed pick-up and delivery times.
  7.3. Item Preparation:

• Customers must ensure all clothing pockets are emptied prior to handover. Raspberry Laundry will not inspect pockets for personal items.​

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8. Specialty and Delicate Items

8.1. Items requiring special care, such as wedding gowns, leather goods, and curtains, are processed separately.
8.2. Specialty cleaning may require additional processing time and charges.

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9. Privacy Policy

9.1. Raspberry Laundry is committed to protecting your personal information.
9.2. Any data collected during transactions, such as contact details, will be used solely for processing orders and improving customer service.

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10. Dispute Resolution

10.1. Any disputes arising from the use of our services will be resolved amicably.
10.2. If a resolution cannot be reached, disputes will be settled in accordance with applicable laws in the Philippines.

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11. Updates to Terms and Conditions

11.1. Raspberry Laundry reserves the right to update these terms at any time. Updates will be posted on our website and will take effect immediately.

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For questions or concerns regarding these terms, please contact us at 0917-447-4068, Email us at hello@rasberrylaundry.com.